Course Name

Contact Centre as a Service Supervisor

Course Description

<p>As we are moving to a new Cloud based Contact Centre Platform for Contact&nbsp;Centre Supervisors.<br /> This course is designed to train how to Administer and use the new Contact&nbsp;Centre platform for their specific role.</p>

Audience

• Occupational Health, National • IT HelpDesk, Manchester • Route Services Business System Support, Milton Keynes • Shared Services, Manchester • Network Management Centre, Doncaster, Stoke, Manchester • Supply Chain Operations, Milton Keynes

Duration:

2 hours Day(s)

Class size:

4

Competence Name Awarded:

Understanding the principles and knowledge required for a Contact Centre as a Service Supervisor

Competence Awarded:

TEL 561

Course Code:

CCSS

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

How to Book